At Gene, we believe in the quality of everything we make, and we stand behind it. That is why every purchase comes with our Lifetime Return promise: if you are not completely satisfied, you can return any item within 6 months of your purchase date.
How it works
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No questions asked — you do not need to explain your reason for returning an item. We trust our customers.
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Hassle-free process — simply reach out to our customer service team to start your return, and we will guide you through the rest.
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Return window — 6 months from the date of purchase.
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Refund — once the item has been collected by our courier company.
Return Shipping Fees Policy
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If you wish to return an item for personal reasons (e.g., change of mind, size preference, or no longer wanting the item), the return shipping fees will be the customer's responsibility.
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If the returned item has a manufacturing defect, quality issue, or an error from Gene's side, the return shipping fees will be fully covered by Gene.
How to start a return & refund process
Contact our customer service team through the Contact Us page on our website, or on WhatsApp, or on DMs, or through email (customerservice@genewear.co)