Exchange Policy

Exchange Policy

• Exchange Window: You can exchange your order within 30 days from the date of receiving it.

• How to Request an Exchange: To initiate an exchange, please contact us via:

  • Email: customerservice@genewear.co

  • WhatsApp

  • Instagram or Facebook Direct Messages (DMs)

• Product Condition: Items must be unused, unwashed, and in their original condition, with all tags and original packaging intact.

• Exchange Shipping Fees: If you are requesting an exchange for personal reasons (such as changing the size, color, or style), the exchange shipping fees will be the customer's responsibility.

• Defective or Incorrect Items: If the item has a manufacturing defect, quality issue, or you received the wrong product, Gene will cover all exchange shipping fees.